• Claims for books damaged by the carrier must be made through the carrier.
  • Claims on shortages or defective books can be made through our Shipping Department within 7 days of shipping.
Contact our shipping department by:
Phone: (800) 955-7277
E-Mail: shipping@examprep.org

Return Policy

  • Under no circumstances may books be returned after you have Attended a class.
  • Under no circumstances may clearance book be returned for a refund. ALL SALES ARE FINAL.
  • All software (CDís, DVDís, Digital Downloads, CAD systems, etc.). Cannot be returned for a refund
  • For consideration of a return you must contact us within 7 days from original ship date for an approval.
  • All approved returns must be received with in 15 days of original ship date.
  • The original shipping charges will not be refunded for canceled orders.
  • You will be subject to a 20% restocking fee.
  • Original sales receipt must be included, with the return slip filled in completely
  • Items must be in original packing or shrink-wrap.
  • You are responsible for any shipping charges incurred.
  • If your choice of payment was credit card, a credit will be issued within three days after the books are received.
  • If your choice of payment was cashiers check or money order, a store credit will be issued. No return checks will be sent.
  • Send all returns by a traceable mode of shipment to the following address:
    American Contractors Exam Services and Bookstore
    Attn: Returns Department
    5000 Linbar Dr. Suite 250
    Nashville, TN 37211



Return Slip

Daytime Phone:  
Reason for Return:  
If you paid by Credit Card and would like your card credited:
Card No.:   Expires:                /               
Security Code:     Zipcode:  
Quantity Title of Book
You may attach another sheet for more books if needed.

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